Privacy Policy

1. Introduction and General Terms

1.1 Purpose of Policy

This Privacy Policy governs the manner in which Citadel Law collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://www.citadellelaw.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Citadel Law.

1.2 Privacy Commitment

Citadel Law is committed to protecting the privacy of our clients and website visitors. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information that personally identifies you or your case details. We refer to and treat this information as “personal information”. We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.

1.3 Data Controller

Citadel Law is the controller of personal information processed through your use of our website or services.

1.4 Changes to the Policy

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We will notify you of significant changes to this policy by email or through the private messaging system on our website.

1.5 Scope of Policy

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.citadellelaw.com and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This privacy policy does not apply to information collected by:

• us offline or through any other means, including on any other website operated by Citadel Law or any third party; or
• any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

SMS Terms and Conditions

Here’s the revised text with the sections labeled 2.1 to 2.8:

2.1 – SMS Consent Communication:
The information, such as phone numbers obtained as part of the SMS consent process, will not be shared with third parties for marketing purposes.

2.2 – Types of SMS Communications:
If you have consented to receive text messages from Citadelle Law, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages

2.3 – Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your appointments.

2.4 – Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

2.5 – Opt-In Method:
You may opt-in to receive SMS messages from Citadelle Law in the following ways:

• By submitting an online form

2.6 – Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

2.7 – Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.citadellelaw.com/ or call us at 954-304-9300.

2.8 – Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions.
• Message frequency may vary.